Frequently Asked Questions (FAQ)

MOQs vary by product category, brand, and customisation complexity. Mass-market products have lower MOQs suitable for smaller retailers, while premium and customised products under Nuvinor carry higher MOQs to accommodate specialized production requirements. For standard stocked items, MOQs typically start from 100 to 300 dozen pairs per SKU. For custom orders — including private labelling, custom knitting patterns, and bespoke packaging — MOQs are defined in the custom production quotation. Established repeat buyers may negotiate adjusted MOQs through formal supply agreements.

Our pricing model is built on transparency and commercial fairness. Every formal quotation clearly separates product cost, finishing charges, packaging cost, and freight estimates — so you always know your exact landed cost before committing to an order. We offer volume-tiered price breaks, repeat-order incentives for loyal trade partners, and negotiated rates for buyers who commit to regular supply arrangements. Registered trade partners receive access to preferential pricing tiers not available to general inquiries.

Yes, absolutely. We strongly encourage sample evaluation before bulk commitment. Samples are provided at cost (charged to the buyer), and the sample cost is typically adjusted against the invoice of the approved bulk order. Samples come with a full product specification sheet covering fibre grade, knitting construction, GSM weight, dimensional measurements, wash-fastness data, and colour accuracy. Standard sample delivery timelines are 3 to 7 business days for stocked items. Custom samples with specific knitting patterns or private labelling may take 2 to 3 weeks depending on design complexity.

Our flagship brand Nuvinor covers all four core subcategories: Ladies (fine combed cotton, fashion ankle, and daily styles), Gents (fine-rib dress socks, executive everyday, and reinforced combed cotton), Kids (colourful playful designs and durable school uniforms), and Sports (terry-cushioned loops, arch support compression, and performance athletic wear).

We stock and supply the complete range of sock types by height and construction: liner socks, no-show socks, ankle/low-cut socks, mid-crew socks, crew socks, knee-high socks, terry-cushioned (full and half terry) socks, compression socks (graduated Class I, II, and III), diabetic-friendly seamless socks, sports-specific socks (running, cricket, football, trekking), and toe socks.

For new buyers, orders require advance payment or a partial deposit before production or dispatch begins. Established buyers with a verified credit history may access staggered payment arrangements or agreed credit limits based on order volume and relationship tenure. Accepted payment methods include NEFT, RTGS, IMPS bank transfers, demand drafts, and SWIFT transfers for international transactions. Payment terms are clearly stated in every sales contract and quotation document.

Yes, private labelling, custom logo knitting directly into the sock fabric, branded packaging, custom colour development, and bespoke box or poly-bag design are all available for qualifying bulk orders. Custom branding requirements must be communicated at the inquiry stage, and a separate quotation covering development costs, timelines, and minimum quantities will be provided. Custom production typically adds 3 to 5 weeks to the standard lead time. We maintain strict confidentiality for all private-label clients.

All claims for damaged goods, short-supply, or quality non-conformity must be reported within seven (7) calendar days of delivery, accompanied by photographic evidence, the order number, and batch details. Our quality team reviews every claim promptly and proposes a fair resolution: replacement shipment for proven manufacturing defects, partial credit or invoice adjustment for minor discrepancies, or a full refund for unusable batches. We prioritize rapid, fair resolution and document all claim outcomes to prevent recurrence.

For standard stocked items, dispatch occurs within 7 to 21 business days from order confirmation and advance payment receipt. For custom orders — including private labelling, non-standard knitting patterns, or bespoke packaging — lead times extend to 3 to 6 weeks. Export orders may have additional timelines for documentation preparation and port handling. Rush processing is available at a premium for urgent requirements, subject to current production capacity.