These Terms & Conditions govern the commercial relationship between ReliableDistribution (the 'Platform' and 'Seller') and all trade buyers ('Purchaser' or 'Buyer') who engage with our platform for the purpose of sourcing, ordering, or purchasing socks, hosiery, and related accessories under our flagship brand Nuvinor and expanding portfolio (including Dufizo, Orooba, Ziloo, Yukon Youmeet, and Hobrik).
These terms apply to all transactions conducted through ReliableDistribution unless superseded by a separate written agreement. Submitting an order or purchase inquiry constitutes acceptance of these Terms & Conditions in full.
All orders placed through ReliableDistribution must comply with the applicable Minimum Order Quantity (MOQ) for the selected product SKU and brand. MOQ requirements are stated in product documentation and quotations, and vary based on product category, fibre complexity, customisation requirements, and brand. Orders failing to meet the applicable MOQ may be rejected, subject to a small-quantity surcharge, or deferred until combined with other orders to meet threshold requirements. Customised MOQs may be negotiated through separate written supply agreements for established repeat buyers.
All prices are stated in formal quotations issued by ReliableDistribution and are exclusive of applicable GST, customs duties, and freight charges unless explicitly stated otherwise. Quotation prices are valid for the period specified in the quotation document. After the validity period, prices are subject to revision based on raw material (yarn) costs, production availability, and market conditions. New buyers are required to provide advance payment or a deposit before production or dispatch commences. Established buyers may be extended credit facilities following formal credit evaluation. Accepted payment instruments include NEFT, RTGS, IMPS, demand drafts, and SWIFT transfers for international transactions.
Goods are dispatched within the lead times confirmed in the sales documentation. Partial dispatches may be made for large orders, with each shipment individually invoiced and tracked. Risk of loss or damage to goods transfers to the Buyer upon handover to the nominated carrier at our dispatch point, unless a separate Incoterm or delivery arrangement is explicitly agreed in writing. For export orders, risk transfer follows the Incoterm specified in the export sales contract. Buyers are responsible for all import duties, destination-country taxes, and customs clearance costs unless otherwise agreed.
Buyers are required to inspect all received goods within 48 hours of delivery and must report any claim — including transit damage, short-supply, or quality non-conformity — within seven (7) calendar days of delivery. Claims must be submitted with supporting photographic evidence, the order number, SKU and batch identifiers, and a written description of the issue. Following claim verification, ReliableDistribution will propose a resolution: replacement shipment for proven manufacturing defects, partial credit or invoice adjustment for minor discrepancies, or full refund for batches confirmed as unusable.
Customisation orders — including private labelling, custom knitting patterns, bespoke packaging, custom colour development, and non-standard design requirements — are governed by a separate Customisation Agreement executed before production commences. Customisation orders require a higher minimum quantity, a non-refundable development deposit, and extended lead times. Once production begins on a custom order, cancellation is not permitted without forfeiture of the paid deposit. We maintain strict confidentiality for all private-label clients and do not cross-market their designs to competing buyers.
ReliableDistribution's total liability for any claim arising from a transaction is strictly limited to the invoice value of the affected goods. We are not liable for indirect, consequential, incidental, or special damages, including lost profits, business interruption, or reputational harm, except where mandated by applicable Indian law. Buyers indemnify ReliableDistribution against claims arising from product misuse, improper handling, unauthorised modifications, or resale in markets where the product does not meet local regulations.
These Terms & Conditions are governed by and construed in accordance with the laws of India. All disputes arising from transactions on ReliableDistribution are subject to the exclusive jurisdiction of the courts of Delhi, India, unless an alternate forum is explicitly agreed in a signed bilateral agreement. Parties are encouraged to first attempt amicable resolution through mutual negotiation, and if unsuccessful, through formal mediation before initiating litigation proceedings.